"Mental health in emergency"

About: Box Hill Hospital / Emergency Department

(as the patient),

I feel the need to strongly show my thanks and appreciation for the nursing staff at Box Hill Emergency. 

As I have experienced highly traumatic treatment from nurses at another hospital, I have only presented at Box Hill in an emergency. 

After an intentional overdose, my nurse, Bridie (unsure of spelling), was taking my vitals and wasn’t getting a good read on my heart rate. Bridie noticed my hands were shaking from anxiety, even before I noticed, and sat beside me on my bed. Bridie took my hand and placed both her hands around mine. She said she could see I was trembling and wanted to hold my hand to keep it steady, but also to comfort me and calm me down. 

I almost burst into tears as this is exceptionally opposite to how I’ve been treated at the other hospital.

Bridie then reiterated that she was my nurse, it is her job to help and be there for me and that all I had to do was give her a wave if I ever needed her. I cannot describe how meaningful this encounter was and she will forever have a place in my heart.

Bridie at Box Hill, thank you. Thank you for keeping me safe and taking care of me. I won’t forget it. 

Responses

Response from David Plunkett, Chief Executive, Eastern Health last week
David Plunkett
Chief Executive,
Eastern Health
Submitted on 24/03/2020 at 07:17
Published on Care Opinion at 09:58


picture of David Plunkett

Dear slideyw38

Thank you so much for taking the time to share these comments regarding the care and support Bridie provided you when you attended the Emergency Department at Box Hill Hospital. I can see clearly from your comments the impact Bridie had on you and I was so pleased your experience was so positive.

If your experience at the other hospital was a hospital within Eastern Health, I encourage you to make contact with the Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au.

If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

Thank you again for your feedback and I will be very pleased to share your comments with Bridie and her manager in the Emergency Department.

Take care and kind regards

David

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