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Thank you Busselton ED staff

Posted By foxtroteh45

"Thank you Busselton ED staff"

About: Busselton Health Campus / Emergency Department

(as the patient),

I had to visit the Busselton Emergency Department (ED) recently and again last week which resulted in an overnight stay. On both occasions, I was treated quickly, compassionately and with great empathy for my situation. I was offered water, food, blankets, a hand to hold and was constantly attended to with doctor and nurses doing everything possible to help me.

I was then transferred to another hospital's ED which, I felt was a stark contrast. No attention, no compassion, no care factor and was not offered even a drink of water for 6 hours.

Thank you Busselton ED staff.

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Responses

Response from Holly Barton, A/Clinical Nurse Manager, Busselton Emergency Department, WA Country Health Service South West 4 years ago
Holly Barton
A/Clinical Nurse Manager, Busselton Emergency Department,
WA Country Health Service South West

Submitted on 20/04/2020 at 2:01 PM
Published on Care Opinion at 2:06 PM

Dear foxtroteh45,

Thank you for taking the time to share your positive experience at Busselton ED. I’m very sorry to hear that you were unwell on a number of occasions, but it’s pleasing to hear that you were treated with compassion and that you felt well cared for by our team. What a shame this didn’t translate when you transferred. A hand to hold can do wonders, and I’ll be sure to pass your experience on to our team so that they know that these small actions made a positive difference to your experience.

I hope that you are well on the way to recovery.

Holly Barton,

A/Clinical Nurse Manager

Busselton Emergency Department

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