My teenage child took an overdose of paracetamol and happens to suffer with anorexia and body dysmorphia. I informed the nurse of this and we got quickly seen. When asked if my child would change into a hospital gown I asked them if they were ok to do this due to their body issues etc. My child said they would rather just stay as they were but remove their undergarment for the ECG as they had a loose-fitting tshirt on. I believe the nurse then rolled their eyes and pulled a face as they left the bay! I asked them not to and the nurse said they didn’t. I then informed them again of my child's anorexia etc and just to be mindful of this fact. The nurse then proceeded to lift up my child's top exposing their stomach etc as I tried to give them some dignity and cover them up. The dr then walked in as this was happening who I believe was also aware of my child's issues without asking if it was ok to do so. I believe not once did they explain what they were doing an ECG for, what the NAC infusion was for, why they have to give it. Nothing, not once!!! No explanations! No 5 moments of hand hygiene either!!! No supportive words for me or my child in what I felt was a very distressing scenario at all.
My child then asked me if the drs and nurses were aware we could hear their conversations through the curtains, I said clearly not, as I believe one clinician was being very derogatory about another ward and the lack of ability to use PPE effectively. I believe they said, if we run out if PPE it’s that ward's fault as they have no idea what they are doing. The conversations around COVID 19 and what they should or should not be doing didn’t give me much faith that they did know what they were doing!
To top it all they then asked my child if they wanted some biscuits or ice cream?! Sigh.....
I felt the paediatric ward were amazing, supportive, reassuring, caring and explained everything clearly. They went out of their way to help with meals my child would eat and performed hand hygiene superbly! What a wonderful service and lovely nurses.
They also were donning and doffing correctly from what I saw and following the SMHS guidelines.
Ps: I'm a nurse myself which I believe they were not aware of in ED.
"Poor staff treatment in ED"
About: Rockingham General Hospital / Emergency Department Rockingham General Hospital Emergency Department Cooloongup 6168 Rockingham General Hospital / Paediatrics Rockingham General Hospital Paediatrics Cooloongup 6168
Posted by jazzcm48 (as ),
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