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"Operation"

About: Armadale Hospital / Emergency Department Armadale Hospital / General Surgery Outpatient Clinic

(as the patient),

At the beginning of the year, I entered the Emergency Department to be managed about gall stones. From the time I entered to the time I was discharged, I felt it was an efficient and pleasant experience. 

The nurses in the Emergency Department were great. The doctors and nurse in the area where one is assessed, e.g. blood pressure, blood tests etc., were wonderful in my opinion.

I was eventually wheeled up to the surgical ward and the nurses for the next 24 hours; Kathy, Lateia, Carolyn and Salena were fantastic - a special thanks. I was wheeled into the room before the operating theatre and the two anaesthetists were very good and one of them broke down any apprehensions of the impending operation as we chatted, as I was wheeled to the operating theatre.

I have recovered and I feel better than ever.

Many thanks for your great service, I cannot praise you enough.

Take care,

kind regards,

alphajp93

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 4 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 16/04/2020 at 2:00 PM
Published on Care Opinion at 2:29 PM


picture of Diane Barr

Dear alphajp93,

Thank you so much for writing to us and how fantastic it is to read about your recent positive experience with Armadale Emergency Department and General Surgery.

Our Emergency Department and General Surgery teams are truly amazing and to receive your feedback in the current climate is greatly appreciated. I am very happy to hear that your concerns were alleviated and of the excellent treatment you received, and it is wonderful that you recognised the professionalism and the skill in our team and took the time to share your gratitude.

The staff will value receiving your kind words, as this type of feedback really reinforces the positive impact they have on patients. I have already taken great delight in passing this onto the team.

Thank you again for getting in contact with us,

Kind regards,

Di Barr

Executive Director

Armadale Kalamunda Group

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