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SCGH staff

Posted By leatheres35

"SCGH staff"

About: Sir Charles Gairdner Hospital / Intensive Care Unit

(as the patient),

Re: Emergency Heart Surgery at Sir Charles Gairdner Hospital

I am writing to you in response to my recent unexpected open-heart surgery at SCGH.

During a planned routine ablation, my heart wall was inadvertently punctured and I needed full open-heart surgery to save me. I realise now, how serious the situation was, very dire to the point where the surgical staff had to work very hard to save me. I am aware that I arrested during the operation and required numerous transfusions. I went to sleep expecting to recover after a routine procedure only to wake in intensive care after 5 days in a coma.

Rather than being too upset that the procedure went wrong, I needed to write to you today to formally thank you for my life and highlight the skill and dedication of the doctors and nursing teams involved.

I would particularly like to highlight a number of staff members:

•Surgical – Dr James. A fantastic and compassionate doctor, in my opinion, who sees the patient and not just the surgery. A fantastic individual.

•ICU – Sandra

•HDU – Justine, Sally, Sinead and Deb

I have no doubt that I owe these people my life. Understandably, the 2 or 3 days just after ICU were immensely challenging during which time I consciously considered preparing for the end. However, I was overwhelmed by the nurse’s dedication to duty, care and compassion. They literally gave me hope; maintained my dignity when I was unable to clean myself, managing my pain, encouraging me forward at every opportunity.

In light of this work, particularly in the shadow of the COVID-19 outbreak, I wanted to make sure that these members of staff were formally thanked and commended by the hospital for their dedication to service and their continued efforts. I truly believe that the majority of the public see these people as national heroes. Can you please ensure that they receive an appropriate commendation?

I can only hope that the hospital will do everything that it can to protect its' most important asset that it has during the COVID-19 outbreak, the hospital staff.

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 4 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 15/04/2020 at 5:25 PM
Published on Care Opinion on 16/04/2020 at 8:59 AM

picture of Janet Zagari

Dear leatheres35,

Thank you for taking the time to share your appreciation of the staff involved in your care during your admission at Sir Charles Gairdner Hospital. I am sorry to hear that you had such a difficult time during your admission, it must have been a very frightening experience for you which makes your positive feedback all the more heartening.

We are very privileged to have highly skilled and dedicated medical and nursing staff working at “Charlies” and are very grateful that you have taken the time to acknowledge the individual’s who made a difference during your time as a patient. The commitment of our staff to providing the best care possible to our patients is one of the key values of the organisation and one that is proving true as we continue with the preparations for COVID-19.

I have forwarded your feedback to the teams involved in your care so that they can see how much you appreciated their support during your surgery and subsequent admission to ICU and HDU.

Once again my sincere thanks for taking the time to provide such positive feedback about your experience. I do hope that your recovery is going well.

Kind regards,

Janet Zagari

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