"Security at Broome Hospital 👎🏽"

Today I went to pick up a mother who had just given birth and was being discharged. I went in and told the reception/greeter what I was doing. The security guard said gruffly to just stay there, please. I was actually talking to the person at reception so not sure why they felt the need to even say anything. The receptionist called through to maternity and sent me on my way.

It’s pretty stressful being in the hospital at the moment, it doesn’t feel safe or nice and I understand why it needs to be like that. I walked down to the general ward and the doors didn’t open. I stood and waited for a few minutes and no one came. I read the signs and couldn’t see the instructions. I walked back to the reception and from some distance, the security guard I believe called out, what? Or something equally as helpful. I told them the doors didn’t open and no one came. In my opinion, they rudely shouted to me that I had to wait until someone comes and gets me. I replied, maybe you could tell people that then, and they again shouted back they would have thought it would be obvious with the signs and I replied, thanks for being so charming and helpful.

The receptionist then said they would walk me down and open the door for me. I turned to them and said that the security guard didn’t have to talk to me like that, to which they smiled, nervously. 

I understand it’s an anxiety-inducing time right now, but in light of all the changes taking place, maybe we could all be kind and the security could not speak rudely to people, especially those going to pick up a fresh mum and baby.