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Failure to find a win-win solution

Posted By RedPanda123

"Failure to find a win-win solution"

About: Knox Private Hospital

(as a relative),

I have been treated in this hospital on 2 occasions extremely well but I think the Covid-19 virus has spooked the staff in my opinion. I know exceptions to visiting have been made and I agree with that but I believe there needs to be a bit of lateral or flexible thinking as some of the wards are a long distance from the entrance.

If I arrive at 5 pm I am at the front of the queue for 6 pm. That is the time I have to arrive. I have a Disabled sticker and can get a Disabled spot at that time. It takes me 20 mins -30 mins to drive which makes it 40-60 mins total drive. All-round 3 hours including the visit. 

I'm in Rehab for leg strengthening, overcoming balance issues, and dizziness. I cannot attend these sessions at present and both my spouse and I have been away on holidays within Australia for just over 2 weeks just prior to their admission. So exercising was not on my mind. I believe my spouse got sick the last 5 days of our holidays.

The nurse in charge organised a wheelchair for me but failed to recognise the fact that I needed the exercise but not the standing for long periods. An hour is too long to stand or sit and I am also the only visitor available. I suppose the ward may allow me to stay a bit later if I am let in after 6 pm. No mention of that so far. 

I have only been to see my spouse twice since their admission, the first time was to Ambleside which is close to the Entrance and I had no problem walking to and from the ward. Chesterfield is a different matter though in my opinion, and I feel you are not assisting me and my Rehab by providing a wheelchair. I will come in after 6 pm when I think the line of visitors will be non-existent so I can walk straight in and hopefully, the nurse in charge will allow a few minutes extra. The physio has said I need to walk so I will take every opportunity.

The spouse has been in Knox in Chesterfield on previous occasions and received good care.

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Responses

Response from Care Opinion Australia 4 years ago
Care Opinion Australia

Submitted on 16/04/2020 at 4:34 PM
Published on Care Opinion at 4:35 PM

This response has been published by Care Opinion Australia on behalf of Knox Private Hospital:

Dear RedPanda123,

Thank you for your feedback of the difficulty that you have encountered whilst visiting your spouse at Knox Private Hospital

Whilst we understand the challenges that we are all facing in the present time with COVID 19, and the restriction to visiting hours being part of that it has been put in place for the safety of our patients and staff at the hospital, and the staff are currently following the guidelines as directed by the Department of Health in ensuring that all people entering the hospital are adequately screened, we understand that this can take some time depending on the number of people attending at once, but we are trying to keep this process as easy as possible.

Whilst it is pleasing to hear that a wheelchair had been organised to assist you in getting to the ward, this was obviously done with the thought it was helping you rather than a restriction to your rehab, if your preference is to walk to the ward that is for you to do, but if you should require at any time a wheelchair can be organised as we are aware the ward your spouse is on is further from the reception area.

If you would like to speak with the Unit Manager of the ward around your concerns please feel free to contact her via the hospital 9210-7000.

Regards

Knox Private Hospital

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