"My parent's passing"

Several months ago, my elderly father who lived alone, had a heart attack whilst getting out of his car and I believe was feeling a little unwell. He was seen by the next-door neighbour who called an ambulance & called me immediately after, as I live 15 min away. When I arrived at his house, the ambo was already there & I believe my father's condition had deteriorated quickly. The medics stabilised my father & left about 10 min after I arrived and they had all his details, illnesses & full list of medications. They advised me that it would be about 45 min before he was checked into an ED.

I called my sibling & they arrived some 30 min later and we proceeded to the ED. Whilst waiting for my sibling, I received a call from the ED to tell me my father was doing poorly and I needed to get to the ED quickly. My sibling arrived & we went into the ED where we were met by an elderly volunteer concierge who advised us that my father had not been checked in as yet but there were still 3 ambos outside waiting. I told the volunteer that I had already had a phone call from the ED doctor so my father must be here. The volunteer wandered off to find out what was happening. I could see them through the glass & they seemed to be making a token effort to get info. The volunteer came back to tell us that my father had still not been admitted but must be getting assessed. We waited for a further 10-15 min & again approached the volunteer elderly concierge who again told us that my father had not been admitted. I looked outside the ED and there were no ambos there so I pressed the volunteer to check about my father. Off they went & again I could see dithering around looking at charts but not the PC or asking anyone. They came back and said my father had still not been admitted.

I was now very much sure that someone didn't have a clue. So I went outside and called the number of the person who had rung me earlier from the ED. They told me to bypass the volunteer and go straight to the triage window which my sibling & I both did. Initially, I believe the triage nurse said they had no record of my father but when I insisted that he was here and had a phone call they asked if my father was a very elderly white male with heart emergency which we replied yes. The nurse said they had an unidentified elderly white man admitted with a heart attack and that must be him. They told us to take a seat and they would get a doctor or nurse to see us ASAP.

A senior nurse, I believe, then arrived to tell us my father had passed away after they had worked on him for 30 min to no avail.

Now, I am not denying they did everything for him as they have always been brilliant in my opinion. What we want to know is how could he have been unidentified when I believe the Ambos had all his details, his medications and as my father had only just arrived home, his wallet was on him with his driver's license, pensioner card, seniors card etc all with his name and address? We may have been denied one last goodbye due to this error. We were both frustrated and very sad.