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Neurology Appointment

Posted By footballpm88

"Neurology Appointment"

About: Royal Perth Hospital / Neurology & Epilepsy Service & Neuro-surgery & Ward 5H

(as a service user),

I recently had an appointment booked with my regular doctor, only to have the appointment done by another individual whom I had never seen before, as my doctor has always done the consult themselves (which I am extremely grateful for), despite my doctor being present in the office at the time.

It felt like the individual talking to me had no clue as it seemed they were constantly reading from my file. They also left the office on two separate occasions to speak with my regular doctor. I had a couple of concerns that I wanted to discuss with my doctor, which I mentioned one of them to the individual doing the consult but it seemed to be ignored.

The whole thing felt like a complete waste of time, in my opinion, leaving me very disappointed and feeling somewhat worthless.

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Responses

Response from Lesley Bennett, Chief Executive, East Metropolitan Health Service 4 years ago
Lesley Bennett
Chief Executive,
East Metropolitan Health Service

Submitted on 16/04/2020 at 1:54 PM
Published on Care Opinion at 2:28 PM

picture of Lesley Bennett

Dear footballpm88,

Thank you for taking the time to let me know of your experience during a recent Neurology outpatient appointment.

We cannot guarantee that you always see the same doctor but please accept my sincere apologies that you felt the doctor you saw made you feel as if it was a waste of time and you did not feel listened to.

We do take your feedback seriously and would welcome the opportunity to follow up on the concerns you raised to try and ensure a better outcome for you from this appointment. If you would like us to progress this for you, please contact the Consumer Engagement Unit on 9224 1636, 8 am to 4 pm Monday to Friday or email RPBG.Feedback@health.wa.gov.au so we can collect more specific details from you.

Kind Regards,

Dr Lesley Bennett

Executive Director

Royal Perth Bentley Group

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