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"Trauma Care"

About: Geraldton Hospital / Emergency Department

(as a relative),

Recently my spouse was involved in a motor vehicle accident and was transferred to Geraldton Regional Hospital.

My spouse was triaged immediately and comprehensively assessed; within 4 hours they were to be informed of all of their injuries and potential outcomes. There were numerous x-rays and CT Scans conducted with outcomes provided back to my spouse, including pictures of the x-rays so that they could understand the breakages that occurred.

There was extensive liaison with the Orthopaedic Team at RPH with updates continuously provided. By the time I went home, we had both been provided with refreshments (I was very grateful, as a spouse, I did not expect this) and knowing that they would be transferred to Perth sometime the next day.

St John Ambulance were brilliant at the scene of the incident, stabilising my spouse and providing adequate pain relief and care when transferring them. At all times there was comprehensive handover as well.

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Responses

Response from Liz Kelly, A/Coordinator Executive Services, WA Country Health Service Midwest nearly 2 years ago
Liz Kelly
A/Coordinator Executive Services,
WA Country Health Service Midwest
Submitted on 15/04/2020 at 18:23
Published on Care Opinion on 16/04/2020 at 09:05


picture of Liz Kelly

Dear SJS

Thank you for taking the time during what must be a stressful time period to compliment the services at Geraldton Hospital. It was great to hear about the comprehensive quality care your spouse received and the excellent communication and support provided to you both. Positive feedback is valuable to us as it lets us know where our care meets the needs of our community and it is very appreciated by the staff.

I hope you are both doing well and your spouse is beginning to recover from their accident.

Kind Regards,

Liz

A/Coordinator Executive Services

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