"Customer service"

I recently visited the Sydney Eye Hospital with my parent.

In my opinion, the number of customers that come through the hospital that I feel seem to be weird is frightening. 

One in particular, a patient wanting their eye checked approached the desk and spoke to the lovely lady, Nurse Pratima. The patient wanted to be tested for Coronavirus. The nurse was very helpful but the patient wanted to be attended straight away. They started verbally abusing the nurse on their way out. I believe that credit goes out to all Nurses, Doctors and staff for what they go through.

Thank you. xx