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"My spouse"

About: Box Hill Hospital / Neurology

(as a service user),

I would like to say that I feel our experience at the hospital was disgusting.

They misdiagnosed my spouse. I believe they pushed a feeding tube back in that was still on and didn’t check to see if it went in the right place. The staff we dealt with refused to take my spouse to the toilet at night. We were told they don’t do that at night. I had to do it.

I believe there were blocked up cannulas. Couldn’t get a cannula in - I believe they tried 12 times till I said enough. The staff looking after my spouse put them in a ward with two people.

My spouse had to be lifted with a standing machine and the bed they were in was next to a wall so we couldn’t get them out. The staff looking after my spouse took them to the toilet with their pants down in front of everyone.

I could go on but think I would be here forever.

Apart from a select few, in my opinion, that hospital is s*** and the nurses we had contact with, especially at night, were lazy and the doctors who cared for my spouse didn't know what they are talking about.

My spouse had MND and we were told the day before they passed away. In my opinion, staff should wake up to themselves self instead of worrying about where you want to put patients how about you actually care for them.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 3 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 1/05/2020 at 10:28 AM
Published on Care Opinion at 10:29 AM


picture of David Plunkett

Dear skysq78,

Thank you so very much for sharing these comments regarding the care your spouse received when in Box Hill Hospital. I would like to extend my condolences to you and your family following your spouse’s passing.

You have raised a number of very serious and significant issues that I would like make sure we fully investigate. As such, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au so we can understand these issues more fully.

If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we hear from you soon.

Kind regards and best wishes,

David

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