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"Separated from baby"

About: King Edward Memorial Hospital

(as the patient),

After over a week at KEMH enduring a very long, 3-day inducement and labour, infection, an unplanned cesarean, a full resuscitation of baby upon birth & a very painful and emotional postnatal experience with baby in NICU for several days, I was finally free to go home.

I have suffered from anxiety for quite some time and felt exhausted and overwhelmed with my experience & lack of time spent with my newborn.

My C-section scar became infected upon removal of the second dressing by my midwife just a couple of days after being discharged. I returned to the Emergency Department to have it looked at. As my blood pressure had risen due to, I believe, pain and stress, I was re-admitted into hospital.

I was told that my 9-day old baby could stay with me in the room as a "boarder", meaning they would be solely under my care without hospital assistance. As I had been given several medications, & we had not prepared for a hospital stay, we decided it would be best for baby to stay with dad for the night & stay with me the following day when he returned during the visiting hour with all of baby's things.

The next morning, we were told that baby could not enter the building as due to COVID, "no children under the age of 16 are permitted into the hospital".

I understand this rule for aged children, but not for a now 10-day old baby who had just been discharged from this exact hospital days beforehand.

I cannot believe the hospital made no exceptions to allow for a mother to see her newborn, for the length of her stay; in the hospital the baby was born in just days beforehand. My blood pressure remained high, as you would expect from a mother being separated from her 10-day old baby, and I had to completely shut down mentally & emotionally or I believe I would have had a major anxiety/panic attack.

I felt the midwives were very kind to me & passed on my requests to reconsider as best they could, & I will be forever grateful to them for this. But I believe the hospital management showed no compassion or care for my wellbeing or the wellbeing of my child. I believe my baby was in absolute distress at home with dad the entire night & day and the hospital tried to convince me to stay an additional night due to inconsistent results.

Being put in a situation where you have to choose between your physical health or the health and mental wellbeing of you & your newborn is one of the scariest decisions I have had to make. I hope that no more mothers will ever have to endure this & am very disappointed with what I felt was the hospital's lack of concern for mum & newborn bonding.

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 3 years ago
We have made a change
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 30/04/2020 at 2:11 PM
Published on Care Opinion at 2:12 PM


picture of Jodi Graham

Dear FTM2020,

I would like to congratulate you and your family on the birth of your new baby. I appreciate the time you have taken to raise your concerns regarding your experience with the Women and Newborn Health Service (WNHS). WNHS strives to provide quality, patient-centred care and I am sorry that this was not the case on this occasion.

I am sorry to hear that you and your baby had a difficult birthing journey, which resulted in your baby being admitted to the NICU. I hope that your new baby is now doing well at home and is thriving.

I am incredibly sorry to read of the distress that was caused to you and your baby when you represented to the King Edward Memorial Hospital (KEMH) with your infected C-Section site. During this unprecedented time of the COVID 19 pandemic, it is essential that we as a health service follow the guidelines set out by the Department of Health. As the global situation evolves, we continue to update our practices to reduce the impact of COVID-19 on our patients, their families and visitors. As a part of the KEMH response to the rapidly changing COVID 19 situation, restrictions on visitors were implemented. This included children under the age of 16 not being permitted to attend the hospital (unless a patient). This restriction was put in place to assist in helping control the spread of COVID-19 and to promote a healthy birth outcomes for both mother and baby, which is of the utmost importance.

I have provided your feedback to the WNHS Director of Midwifery and Nursing, who has met with a team of representatives from the hospital to discuss your experience. As a result, it has been decided that arrangements will be made to facilitate any woman and/or newborn requiring readmission within two weeks of birth to remain together. If there are clinical indications to admit the mother without her baby, this will be discussed between the clinical team and the family.

I would like to apologise to you once again and thank you for sharing your feedback regarding our service. Our team is dedicated to ensuring the birth of your child is a wonderful and memorable experience in a supportive and caring environment and feedback such as yours has allowed us to make an improvement to the way we deliver our service.

Thank you for bringing this matter to my attention and wish you and your family all the best for the future.

Kind regards,

Jodi Graham

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