A patient of mine was scheduled to attend a Telehealth appointment. They arrived prior to their appointment time, had to wait thirty minutes before being asked to leave the Telehealth room as Royal Perth Hospital (RPH) Ortho was running late. My patient then was made to wait a further hour and a half without any follow-up at which point RPH closed their Telehealth Clinic despite my patient being told they would be rung on their mobile number.
RPH then attempted to say that my patient hadn't been present when they were scheduled (as their treating therapist who was in the room at this same time I can refute this).
It is a shame that, in my opinion, Telehealth is failing our rural clients. Especially RPH orthopaedics. I believe there needs to be more funding and a better streamlining of this system if it is to be successful, otherwise, many more will continue to fall through the cracks!
"Telehealth - Orthopaedics & Trauma"
About: Royal Perth Hospital / Orthopaedic Surgical & Trauma & Spinal Care Ward 3H/5G Royal Perth Hospital Orthopaedic Surgical & Trauma & Spinal Care Ward 3H/5G Perth 6000
Posted by warmpk75 (as ),