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"Food provision for parents of child patients"

About: Fiona Stanley Hospital

(as a parent/guardian),

My infant child was recently admitted to Fiona Stanley Hospital. We stayed two nights while they were being observed and tested for a variety of viruses including Covid-19. As a result, we had to stay in the room for the entire time as a precaution, and I believe all staff had to do PPE when entering the room until the results came through. When the patient is a baby they, of course, must have a parent or guardian with them at all times when possible. However, because my baby was the patient and not me, that meant they got meals when I didn't. This was an issue because I could not leave the room at all for the 2 nights we were there. I had my partner deliver food but this was not an easy solution, and I can only imagine how hard it would be for families with difficult work/family commitments and transportation issues. The nurses did bring me a sandwich or some crackers if I asked for them, however, in my opinion, I see this as a band-aid solution for a problem that is not going to go away.

I believe very young children and their parent/guardians are a package deal and should be treated as such, particularly when the parent is staying in the hospital with the child. Perhaps there could be a system where a parent can have a limited meal as well, coded into the system. Or, at the very least, if they could pay for the meal themselves or order a meal from the food court to be brought up to the room.

Otherwise, we were treated very well by all medical staff, and I applaud their professionalism and caring during this difficult time. In my opinion, having the meal situation sorted for parents/guardians who must stay in the room will make the experience must smoother, and less demanding on the staff's time.

Food

Food

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Responses

Response from Neil Doverty, Executive Director Fiona Stanley and Fremantle Hospitals Group, South Metropolitan Health Service 3 years ago
We have made a change
Neil Doverty
Executive Director Fiona Stanley and Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 12/05/2020 at 10:51 AM
Published on Care Opinion at 11:06 AM


picture of Neil Doverty

Dear lillypad,

I am sorry to hear of your baby being unwell – it is particularly stressful seeing our children unwell, and I am hopeful that your little one has recovered. I’d like to thank you for your kind words describing staff at Fiona Stanley Hospital (FSH) as professional and caring. I am proud of the staff here at FSH, and positive feedback to confirm the balance between efficiency and compassion I see in my staff is lovely to have.

Your suggestion of ensuring parents/guardians receiving food is valid, and I completely agree with you. We currently have strategies in place to ensure parents/guardians in the very situation you described do have access to meals, thus it is particularly disappointing that you were unable to access adequate food during your stay with us. I would like to investigate your case further to ascertain your baby’s dates of admission and to find out why the strategies we have in place were not actioned. Can you please kindly phone our Patient and Family Liaison Office on 6152 4013 or email FSHFeedback@health.wa.gov.au at your earliest convenience so that we can commence an investigation?

In the meantime, our Nurse Unit Manager for the paediatric ward has taken it upon himself to provide feedback to all staff and provide instructions to ensure all isolated boarders and their parent/guardian has access to meals.

Thank you for taking the time to provide your feedback. We look forward to hearing from you soon.

Kind regards,

Neil Doverty

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by lillypad (a parent/guardian)

I spoke to the Patient Liaison who was helpful in listening to my story and outlining how the hospital is investigating my case and making systemic changes in the future.

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