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"Hospital admission"

About: Albany Health Campus / Emergency Department

(as a service user),

My child recently had an exciting incident involving an axe and his foot (an attempt to kill a centipede: don’t ask!). The result was an emergency dash to the hospital in the late afternoon for treatment of an almost-severed toe. By the time my child was admitted, it was too late for my second child and I to travel back to our rather remote rural property.

The kindness and compassion of Albany Hospital in accommodating our needs was outstanding, in my opinion, and we are deeply grateful.

While we were still at the hospital, another family member was admitted to the emergency in Denmark (then later to Emergency in Albany), and things got even more 'exciting'.

During our time at Albany Hospital, we came under the auspices of two Nursing Managers – Berni and Lee. I cannot commend them highly enough, in my opinion. They assisted us (and the nurses) in negotiating the novel challenges surrounding our stay with such grace that they transformed what could have been a very stressful time, into a calm, manageable experience, where I feel everybody’s needs were met. They were prepared to spend precious time meeting with us, understanding our predicaments, and addressing them. God bless them! 

In my opinion, both Berni and Lee are compassionate and strong women of leadership, who were capable of adhering to complex COVID protocol, while not losing sight of the very real needs of the human beings under their care. My spouse and I salute them both. 

 All we can say is that Albany Hospital is in magnificent hands under the management of women such as these. 

Thank you, Lee and Berni, and thank you, Albany Hospital! 

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Responses

Response from Barbara Marquand, Coordinator of Nursing & Midwifery, WACHS Great Southern 3 years ago
Barbara Marquand
Coordinator of Nursing & Midwifery,
WACHS Great Southern
Submitted on 25/05/2020 at 3:57 PM
Published on Care Opinion on 26/05/2020 at 9:30 AM


Dear Grateful Rural Family,

Thank you for sharing your wonderful feedback about our staff at Albany Health Campus Emergency Department. It is so rewarding for us to know that we delivered professional, and compassionate health care to your family. We understand the physical and emotional challenges people face when living long distances away from health care services. The hospital is able to support patients travelling long distances for treatment or emergency services in various ways. We will always do our utmost to provide the best possible outcome for those in our care.

Thank you for publically acknowledging the efforts of our staff. I will be sure to share your feedback with Lee and Berni as well as the staff and management team of the Emergency Department.

Wishing your child a speedy recovery.

Kind regards,

Barbara Marquand

Coordinator of Nursing and Midwifery, Albany Health Campus

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