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COVID testing - they forgot about me

Posted By They forgot me

"COVID testing - they forgot about me"

About: Broome Health Campus

(as the patient),

My GP recommended I get a COVID test. So I reported to my local COVID clinic (Broome hospital). After being in the waiting room for over 1. 5 hours, I asked the receptionist/nurse for some water. They looked at me (weirdly I felt) and asked are you still here? I responded yes, still haven’t been tested and have been waiting for over 1. 5 hours.

They raced off and returned with water and the doctor to do my testing. Thank you! The doctor was apologetic, saying it’s lunch handover time, breakdown in communication etc. I'm not that impressed they forgot there were two people waiting for testing for that amount of time!  

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Responses

Response from Bec Smith, Regional Director, WACHS - Kimberley 3 years ago
Bec Smith
Regional Director,
WACHS - Kimberley

Submitted on 5/06/2020 at 3:59 PM
Published on Care Opinion at 4:08 PM

picture of Bec Smith

Dear They forgot me,

Thank you for sharing your experience at the Broome Hospital COVID Clinic. Your time is valuable and we regret that it was wasted that day.

Please accept our deepest apology for what must have been a frustrating and disappointing experience for you. We will be ensuring that patients are not forgotten while waiting for testing by reviewing our clinic check-in processes and communication between staff.

Thank you again for your feedback as it will help us improve our service to our community.

Kind regards,

Bec Smith

Regional Director

WACHS Kimberley

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