"Bad experience at the hospital"

My friend was recently discharged from The Eye and Ear Hospital. They had gone blind due to, I believe, a neurological complaint and was left alone in a single room without visitors for 23 out of 24 hours and was there for several days.

They were left unassisted to pour themselves a glass of water, take a shower or use the toilet, while blind, in an unfamiliar environment. Nurses were brusque and rude, they were even abused by a nurse for spilling their water (my friend was unaware they had spilt water because blind). The nurse acted inappropriately, made my friend feel threatened and accused them of trying to persuade the nurse to fetch inappropriate medications which my friend didn't want, need or ask for (Valium).

Even more unsettling, after being so abusive, the nurse returned the next day and hung around in my friend's room, trying to make conversation and my friend felt extremely unsafe with this nurse. I felt my friend was also treated callously by the doctor, who kept them waiting I believe, for test results for an additional day, then promised and acted very irritable and high handed when called to my friend's room because they were desperate for their test results before the doctor left for the day, for the second time in a row, without sharing the test results.

I believe my friend had no TV, radio, no stimulus at all, minimal visitors due to COVID restrictions and zero counselling for the trauma they were experiencing by sudden blindness. They were taken for tests to be run without adequate explanation I believe, as to why the person wheeling them in a wheelchair did not explain to my friend where they were going, or why or even speak to them during the long trip through the subterranean tunnel to the other hospital campus which was I believe, a terrifying experience.

I believe the entire experience was extremely traumatic, my friend was treated with, in my opinion, extreme callousness by the nursing and medical staff and says it was like being in a horror movie asylum. I will never willingly submit to being admitted to this hospital because of this horrifying story.

Your nurses and medical staff may be under pressure but, in my opinion, patients require some minimal level of human care.