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I felt heard and treated with dignity

Posted By importerse38

"I felt heard and treated with dignity"

About: Albany Health Campus Patient Assisted Travel Scheme - WACHS Great Southern

(as the patient),

I must commend the, I believe, Irish girl who helped me today. I didn't get her name. She was so efficient, in my opinion, all while sorting out my upcoming appointments.

I felt heard and treated with dignity. Such a pleasure to have dealt with her and what a representation of the health service. Please pass this on to her as she deserves to be recognised. Thank you.

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Responses

Response from Sarah Miller, Revenue Enhancement Officer, Operations, Albany Health Campus, WACHS Great Southern 3 years ago
Sarah Miller
Revenue Enhancement Officer, Operations,
Albany Health Campus, WACHS Great Southern

PATS & Reception Supervisor

Submitted on 10/06/2020 at 7:04 PM
Published on Care Opinion on 11/06/2020 at 8:37 AM

Dear importerse38,

Thank you for your lovely feedback about PATS Officer, Laura at Albany Health Campus. It is wonderful to know that you felt supported by Laura when you visited PATS Albany, and I appreciate you taking the time to publically recognise her efforts. Laura was delighted to receive your feedback.

Our PATS staff at Albany Health Campus understand the emotional and financial challenges of travelling long distances to access health care. We are here to provide you with all the information you need to apply for and access support during these times.

Kind regards,

Sarah Miller, PATS Supervisor

Albany Health Campus

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