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Care Opinion

Hospital Patient Bell

Posted By Cooti

"Hospital Patient Bell"

About: Augusta Hospital

(as a service user),

I recently visited Augusta Hospital and was shocked at how loud and disrupting it seemed the patient bell was. It appeared to dysfunction and I believe did not turn off for around 20 seconds every time a patient presses the bell. In my opinion, it was highly distressing and I believe many patients were becoming unsettled as well. This really concerned me as I believe most of the patients there are elderly.

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Responses

Response from Colin Bristow, Clinical Nurse Manager Augusta Hospital, WA Country Health Service Southwest 3 years ago
Colin Bristow
Clinical Nurse Manager Augusta Hospital,
WA Country Health Service Southwest

Submitted on 17/06/2020 at 2:00 PM
Published on Care Opinion at 2:00 PM

Dear Cooti,

Thank you for sharing your experience about the volume of the call bell system at Augusta Hospital. The sound you are hearing is when a patient is requesting help from a nurse when they are in the bathroom, which is a continuous sound until the bell is answered and turned off. It is important that nurses are able to hear this call for help to ensure they can respond and assist the patient.

The volume of the call bell system is currently being reviewed for a reduction of the noise level, to ensure the environment is comfortable for everyone.

If you would like to speak with me directly about your experience you can contact me on 9758 3222.

Regards,

Colin Bristow | Clinical Nurse Manager Augusta Hospital

WA Country Health Service Southwest

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Response from Marie Tweedie, Director of Nursing - Health Service Manager, Leeuwin, WACHS SW 3 years ago
Marie Tweedie
Director of Nursing - Health Service Manager, Leeuwin,
WACHS SW

Submitted on 9/09/2020 at 11:57 AM
Published on Care Opinion on 11/09/2020 at 11:49 AM

Dear Cooti,

This is a quick follow up to let you know that we have been successful in reducing the volume and length of time of the call bells at Augusta hospital.

Thank you for sharing your experience on care opinion and as a result we have listened to your concerns and made changes.

Yours sincerely

Marie Tweedie

A.District Manager

Margaret River & Augusta Hospitals

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