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Diabetes Education

Posted By Diabetic

"Diabetes Education"

About: Central Gippsland Health Community Services

(as a service user),

Was referred to a diabetes educator at CGHS. When I attended the appointment I was told the educator was on leave so I would have to see an RN that I believe had no qualifications in diabetes education. That was OK, we had a nice chat but I felt no real education in controlling my diabetes was given.

When I went to pay the bill (about $20) if I recall correctly, I was told that I was unable to pay on the day due to circumstances beyond their control. I have since received a bill for nearly $100. I felt it would be OK if I actually saw a qualified educator.

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Responses

Response from Stewart Harper, General Manager Ambulatory Care, Central Gippsland Health 5 years ago
Stewart Harper
General Manager Ambulatory Care,
Central Gippsland Health

Submitted on 19/06/2020 at 1:08 PM
Published on Care Opinion Australia at 1:15 PM

Dear Diabetic,

My name is Stewart and I am the General Manager Ambulatory Care.

Thank you for taking the time to share your experience with us.

As a health service we endeavour to provide a high standard of care for each of our patients and I am sorry for any distress this experience has caused you.

It is important that your feedback is fully investigated and improvements made. In order for us to do this, we would be very appreciative if you would send more detail (such as the date and approximate time) to stewart.harper@cghs.com.au.

I can also be contacted directly on (03) 5143 8810 if you would like to discuss this further over the phone. Once again, thank you for your feedback and the opportunity to improve our service.

Kind regards,

Stewart Harper

General Manager Ambulatory Care

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