"Maternity booking process"

I haven’t been able to find anything online but I’m finding the booking process for Eastern Health Maternity to be very difficult and strange in my opinion and wonder if I am doing something wrong or does it need to be updated.

I booked Eastern Health at the recommendation of my GP when I was 5 weeks pregnant, online. They sent the confirmation in the post which by the date of the letter, I believe took 10 days to arrive. The date they gave me was for a phone call in the middle of the day in 5 weeks time and requires a three-hour block of time for me to wait for them. 

Last time I was pregnant (pregnancy loss) a similar event occurred but when I called, it turned out they had an alternative time after my workday finished.

I tried calling this time to see if alternate days or times are available as it’s during a workday (I’m a teacher and it’s very hard to miss work and in my opinion, seems unnecessary for a 1-hour phone call) but it turns out their booking service workers I believe go home before 4 (despite their message machine saying you can call before 4.30). 

I wonder why they operate this way, by snail mail, instead of email or online so booking times can be selected? Why are their phone operating hours so brief, in my opinion? 

The other strange thing that happened is I was zoned for Angliss Hospital and not Box Hill Hospital. I’m closer to Box Hill by 5 minutes and can only access Angliss either by the Black Spur or the Dandenongs. This seems like it must have been the error, again, something I’m trying to amend but have not yet been able to contact anyone due to being at work. 

Does anyone else find this process strange? In my opinion, it seems to counter women who have careers? I’d love to be at home but as this is my first baby I do work and I’m relied on, it would be nice to have more options. 

Also, have I made a mistake with my selection of midwives, as my GP has already gone over my blood tests and scans and it doesn’t seem as though the midwives do anything different at this stage?