We went to the hopsital for a COVID test recently for my teenage child, we arrived around midday, completed a form. Gave it to a staff member at the front desk who accompanied me and the form to the next set of people behind glass windows. Gave them the form and they said they are stopping for lunch so we'll have to wait 40 mins. We waited for about an hour.
When we went to the front area at the entrance there were only a few people in front of me. We waited another 20 minutes, still nothing. We then went back to the people behind the glass. The staff member said they can’t see us in the system. So we waited a bit longer, went back and they said they are not in the system. At this point we were approaching two hours of being in the hospital.
It seemed like the form gets passed around from staff to staff. I believe our form got lost between steps 2 and 3 so we waited another half hour. In total it was a two-hour wait. In my opinion, there weren’t a lot of people waiting so we shouldn't have had to wait so long. When I questioned this they explained they've had a few changes to the system at the hospital which involves common clerical.
Quite frankly, I believe they can’t cope with the task at hand. After a long wait, we finally got the test done and are in a hurry to get results so that my teenage child can go back to school.
"Long wait for COVID test"
About: Sydney / Sydney Eye Hospital Sydney / Sydney Eye Hospital Sydney 2000
Posted by quebecjw99 (as ),
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