"A truly amazing staff member"

About: Collie Hospital Collie Hospital / Emergency Department

(as a service user),

There are honestly not enough words to thank Sandra - WACHS Southwest Collie's Palliative Care Nurse. From our time of diagnosis and eventual referral she was waiting in the wings. And for several months she has been nothing short of amazing and invaluable. Her knowledge is vast in my opinion, and her communication skills are excellent, actively listening but also preparing you for what lies ahead, gently imparting things you may not want to hear, but actually need to hear. Her compassion and strength are immeasurable.

She was a huge help both practically as well as emotionally, to not only my beautiful spouse and self but our entire family. She cops you at your worst and takes it in her stride, and encourages you with the best she sees and feels privileged to be a part of. We are in awe of her and so genuinely grateful for all her efforts, care, concern and support. And I feel she obviously works hard at her working relationships in A&E and the Hospital's General Ward - which we had to access many times after hours & on weekends. Once you are on this damn Cancer train I feel there is no getting off, and it certainly does not run 8-4 Monday to Friday. I have heard from many others that Sandra is equally committed to those who are in Palliative Care for years, every one's journey is so unique and how she copes with them all is amazing in my opinion. I believe Collie is so lucky to have her, we will certainly remember her for the rest of our lives, thank you so much Sandra, take care.


Response from Lucy Murphy, A/District Manager, Wellington, WACHS - South West last week
Lucy Murphy
A/District Manager, Wellington,
WACHS - South West
Submitted on 26/06/2020 at 12:03
Published on Care Opinion at 12:18

Dear White Walls,

Thank you so much for taking the time to provide feedback via Care Opinion during what must be a distressing and trying time for you and your loved ones.

Sandra is certainly an excellent Palliative Care nurse and I will ensure that your feedback is shared with her and the broader South West Palliative Care team.

Sandra is fully committed to the Collie community and really goes over and above what is required to ensure that patients, their families and carers are supported through their palliative journey.

As you say it is not an 8-4 Monday to Friday journey and the work being lead locally by Sandra is to ensure that we have the people and skills to support the person to have a choice in their unique journey 24/7.

My sincere best wishes to you and your loved ones.

Lucy Murphy

A/ District Manager, Collie Hospital.

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