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"My spouse's recent admission to the hospital"

About: Sale Hospital / Emergency Department

(as a carer),

The medical staff were great in the care they gave to my spouse, however, I as their partner, feel extremely let down by the lack of communication that I received from medical staff in the ER and the ward when I was not with my spouse.

No phone calls made to inform me of their condition or the final plan of when they were being moved to another hospital, even though I had been told (when I called) that I would be informed when the plan had been decided.

My spouse was very unwell one night and only that I called the hospital the next morning that I found this out. I called again later and spoke to a registrar and was informed that the medical staff were working out with the medical team at another hospital if and when my spouse would be sent there.

I never received a call that my spouse was being moved. I only found out that they were definitely going there when I called my spouse as I was taking clean clothes to them and they told me they were waiting for the ambulance to come for them. Too bad if I had have been half an hour later because they would have been on their way to the other hospital.

I feel this is very poor communication to me from the medical team and I truly believe this needs to change. Having my spouse in hospital and them having complex issues is stressful enough, but I feel having no communication adds to the stressful time. 


Response from Tom Breakspear, Nurse Unit Manager, Emergency Department, Central Gippsland Health 6 months ago
Tom Breakspear
Nurse Unit Manager, Emergency Department,
Central Gippsland Health
Submitted on 30/06/2020 at 14:25
Published on Care Opinion at 14:31

picture of Tom Breakspear

Dear shudderrd44,

Thank you for sharing your story. I am sorry to hear that you are feeling let down.

We pride ourselves on good communication in the Emergency Department so it is disappointing to hear that this was not your experience. We understand that receiving updates on your loved one’s care and movements throughout the hospital is important to family members and reduces the associated stress of a hospital admission.

We hope that focussing on our handover processes may help us improve for the future.

To better understand the issues you have encountered, it would be great to talk to you further about your experience and how we might make improvements. Please feel free to contact me on 5143 8165 or via email at

We hope your husband is recovering well and once again offer our sincerest apologies.

Yours Sincerely,


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