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"An appointment with my child at our local hospital"

About: Kalgoorlie Health Campus / Emergency Department

(as a service user),

We were under the impression that my child would be seen by a physician who would help with iv infusions due to their medical condition. We were told this will happen but the dr who saw us first asked if they were feeling symptomatic that day, my child said no.

In the letter we were provided with, it said denied any history of dizziness or headaches. No, my child did not, just didn’t have any the day of the appointment. My child constantly had dizziness and headaches. Then also in the appointment, it seemed they googled my child's condition and diagnosis in front of us! Never once asked us about it, I get it's rare, but if you don’t know, ask, or in my opinion, go away and google. 

Our GP was as mortified as we are! We avoid ED at all costs because, in my opinion, we are hit with brick walls, this time the conversation started with, my child is really complex and now they're an adult we really need a local team, so I thought we were finally getting somewhere! That dr disappeared and we were left with Dr Google!

So angry and I feel it really plays with my child's mental health when someone does this😡😡

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 3 years ago
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 13/07/2020 at 12:07 PM
Published on Care Opinion at 12:39 PM


picture of Peter Tredinnick

Dear Livid,

I am very concerned about the issues you have raised and would like to understand them in more detail and have them investigated.

Would you kindly consider contacting David Bowdidge, Operations Manager Kalgoorlie Hospital on 9080 5817 or by emailing David.Bowdidge@health.wa.gov.au to discuss further?

I would like to reassure you that we take all critical feedback as an opportunity to identify areas for improvement and reduce the likelihood of these issues arising again. I do hope you contact David.

Yours sincerely,

Peter Tredinnick

A/Regional Director

WACHS Goldfields

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