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Care Opinion

Lack of communication

Posted By No words

"Lack of communication"

About: Maroondah Hospital / Mental Health Adult Inpatient Units (IPU1 and IPU2)

(as a parent/guardian),

Recently, my adult child was released/discharged from IPU1 after a verbal handover and after them not even spending more than a few hours in your unit!

I believe there was extensive collateral from the Crisis Assessment Treatment Team (CATT) that outlined the seriousness of this case and it appears once again, my child has slipped through the loop, I believe because of someone's lack of communication and care.

Any care that my adult child had stable accommodation to return to?

Why was the assessment order not extended until more information had been obtained?

Where is the handover procedure from the CATT to the unit?

I believe this is a serious issue!

We have worked so hard with the CATT to get to this stage and now my child has been released. What a joke in my opinion!

Have left 2 phone messages requesting a call as have other members of my family. What went wrong? We want answers!

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 3 years ago
David Plunkett
Chief Executive,
Eastern Health

Submitted on 17/07/2020 at 6:05 PM
Published on Care Opinion on 20/07/2020 at 8:50 AM

picture of David Plunkett

Dear No words,

Thank you so much for taking the time to share your comments regarding the experience you and your family had with your adult child being a patient in the inpatient mental health unit at Eastern Health’s Maroondah Hospital.

I was pleased to read how the CATT team have worked with your child over a period of time to have the amount of collatoral you mention. I am sorry you have been left with many unanswered questions with their discharge, therefore, making this experience not as positive as that with the CATT team.

In order for us to follow up your particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au. If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so, you will be invited to leave a message so they can return your call.

Thank you again and kind regards,

David

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