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Waiting too long

Posted By marchxs45

"Waiting too long"

About: Karratha Health Campus

(as a service user),

My friend and I went to Karratha Health Campus for chest X-ray examination, the reception asked us to wait, but after one and a half hour waiting, it seemed everyone finished their examinations, I believe even those that came much later than us, so we asked the reception staff how long we need to wait. They just said, they know we are here and it won't be long. We could not do anything but to wait, then, after one more hour, was still waiting… 

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Responses

Response from Liam Avery, Operations Manager, West Pilbara, WA Country Health Service (WACHS) Pilbara 3 years ago
Liam Avery
Operations Manager, West Pilbara,
WA Country Health Service (WACHS) Pilbara

Operational Management of the West Pilbara Health Services

Submitted on 23/07/2020 at 7:13 PM
Published on Care Opinion on 24/07/2020 at 8:44 AM

picture of Liam Avery

Dear marchxs45,

Thank you for sharing your story and advising us of the lengthy wait for imaging to be completed; I would like to sincerely apologise that it took that length of time.

It is important to me that we are able to better coordinate patient care in a timely fashion and to ensure this it would be beneficial to understand what transpired.

I would be most appreciative of your contacting me directly: my name is Liam Avery and I am the Acting Operations Manager for West Pilbara. Please feel free to email me at liam.avery@health.wa.gov.au or call me on 9144 7630.

Yours sincerely,

Liam Avery

A/Operations Manager West Pilbara

WA Country Health Service Pilbara

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