"Great care by Helen"

About: Sydney / Sydney Eye Hospital

(as a relative),

Impressed with the care received. My parent (who is somewhat of a challenging character), was recently in the care of the Sydney Eye Hospital Drs and Nurses for approximately a week. In trying to ensure they received a holistic view of their required care, I had the pleasure of speaking with Helen not just once, but multiple times over the course of one particular day. This is because when she realised what further issues my parent may have had with their Diabetes, she made an effort to contact the correct Drs (including my parent's GP) to discuss a care plan, as she knew they needed certain attention.

In my opinion, Helen was a perfect example of what dedicated and passionate individuals exist in our Medical system. She was polite, calm, understanding and informative. Mostly, she was compassionate and followed through with her commitment to keep me updated through the course of the day. I appreciate her, and the obvious great people/customer care ethic she has. Please offer up my thanks to Helen for all her help.

Responses

Response from Alan Porritt, Director of Nursing and Support Services, Nursing, Sydney Hospital & Sydney Eye Hospital 2 weeks ago
Alan Porritt
Director of Nursing and Support Services, Nursing,
Sydney Hospital & Sydney Eye Hospital
Submitted on 17/07/2020 at 16:24
Published on Care Opinion on 20/07/2020 at 08:48


picture of Alan Porritt

Dear sculptorpc38,

I do appreciate the feedback about the additional support we now provide for diabetic patients, which was a role we introduced last year. Helen, our diabetes nurse consultant, provides consistently exceptional and expert care. I have shared the story with Helen and her manager - I'm sure they will both be very pleased with the compliment.

All the best.

Alan Porritt

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