"Overzealous approach to COVID regulations"
About: Narrogin Health Service Narrogin Health Service Narrogin 6312
Posted by wezenyy59 (as ),
My spouse's parent had been diagnosed with live and pancreatic cancer and was admitted to Narrogin Hospital recently passed away 6 days later. We were quite aware of the COVID regulations in place as we had been given a sheet on the guidelines for this, and we also were aware that special consideration could be given to having more than two people in the room when visiting. In my opinion, the front office staff who registered our details on entry to the hospital for COVID were appalling in their approach to this task and in my opinion were overzealous in the approach they took.
I believe statements such as - you know only two people will only be allowed at any one time despite what any of the nurses say - is not helpful for people visiting a person who is in palliative care. They did this every single time we visited and at times I felt they were intimidating in their approach. We were scolded for apparently saying that we had been allowed before and comments such as - who am I to say anything - are, in my opinion, despicable.
The nurses were aware of the patient's condition and allowed us into the room and accommodated all requests but this was not reciprocated by the front office staff. What I believe should have happened, is something noted on the patient's notes so that the questioning would cease when we arrived rather than be faced with, what I felt were, overzealous office staff who seemed intent on making what was already a difficult situation even worse.