"A complaint about the information centre"

Twice, a staff member from the information centre was, in my opinion, being very rude.

The first time, they said I'm not eligible to have a concession parking ticket because I'm not Australian, so I went back with my midwife and they helped me to validate my ticket with my yellow card.

The second time, recently in the evening; my partner came to visit me for a few hours (I had been hospitalised for the delivery of our premature baby) and when my partner left, we went to the information centre with the concession paper already filled by my midwife and the same staff member took the paper for a copy and I believe said to my partner that they are not eligible because they are not Australian. My partner showed them proof of their New Zealand citizenship and they still refuse to validate the ticket. I believe they said to go and pay what we have to pay.

We feel very upset, we feel they were being racist and it seemed they were shouting us that we are not Australian so we have to pay. Very disappointed they treat us that way. In m opinion, no one deserves to be treated differently for the resident status.  We also prove the Medicare and they said we are not Australian.

Please if you need me to clarify something, I'm happy to receive calls or emails.