"Behavioural treatment"

I recently was scheduled for a telephone appointment mid-afternoon. However, the backup doctor (while the original dr was on leave) called me almost an hour before my scheduled time - that’s why I missed the call as I was driving. 

It is very obviously the doctor who called me on behalf of my doctor before my appointment time (which is not stated in the appointment letter). At the same day, I called and followed up to Outpatient Direct on 1300 855 275 to confirm and I was informed by the operator that my doctor was on leave. The operator promised to raise a ticket so someone will call me back about the telephone appointment in the coming weeks. This never happened and there is no one contacted/followed me up. 

My ultrasound appointment was due and I turned up 30mins before the appointment. So, I went to Gynaecology Clinic to find out what’s happening to the telephone appointment. The approach of the receptionist was extremely rude in my opinion and had a negative attitude that I felt I was treated like a COVID patient. When I tried to explain, I felt I was vulgarly informed I was discharged back to GP and it seemed they had no intention to listen to what I am trying to explain. Then, I believe they proceeded to whisper with another nurse in front of me. This has made me feel very, very distressed and depressed.

Being three times recurrent miscarriages, I hope Gynaecology Clinic can find out the root cause for me and I heard the best reputation of King Edward Memorial Hospital (KEMH) in the past. But this time, I experienced the worst and sickening experiences with staff in KEMH. The receptionist, in my opinion, obviously lacks of care and compassion, not doing enough to ensure the patient was comfortable. 

During my ultrasound appointment, then I only found out when my doctor was on leave, the on-duty Doctor has not been called the patient well on-time and turn around confirmed into the file that 'attended to call patient but no pick-up – discharge to GP'. In my opinion, this is absolutely an unacceptable and not a professional doctor who just simply refer back to GP as the doctor never called according to the scheduled time. I have done so many blood tests and awaiting my doctor's appointment for 6 weeks. 

However, despite of the disappointment above, the two sonographers in the Ultrasound unit were so much better and caring. I have been professionally treated for my ultrasound scanning and explained properly about the situation and process.