This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

The care I received

Posted By fornaxyt78

"The care I received"

About: Geraldton Hospital / Emergency Department

(as the patient),

I was sent from another hospital to Geraldton Emergency Department (ED) via ambulance due to bad pains in my stomach (gall stones). Once there I was placed in the end cubicle. Tests were done and were told I have gall stones. 

While waiting for results I could hear, I believe another senior nurse, talking very loudly about me in front of the whole ED about why was I there! They went on for about 5 mins about me. I was disgusted and really upset as I am never sick and never use the ED unless needed. This was a service that I needed at the time and I felt I was ridiculed for being there. I believe I also heard them say, hope I liked the $2000 ambulance ride.

Look - I didn't send myself. I got to the other hospital in the evening in so much agony, they decided it was best I go to Geraldton to have an urgent ultrasound. Guess what, no ultrasound was done, was given pain medication, pushed in the corner and left. Next morning a nurse came in and said looks as if I'm ok now, it's best I leave as they need the bed! 

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Tina Pendlebury, PEaCE Consultant, Patient Experience and Community Engagement, WACHS 3 years ago
Tina Pendlebury
PEaCE Consultant, Patient Experience and Community Engagement,
WACHS

Submitted on 22/07/2020 at 6:49 PM
Published on Care Opinion on 23/07/2020 at 9:08 AM

picture of Tina Pendlebury

Dear fornaxyt78,

Thank you for taking the time to share your story on Care Opinion. I was concerned to read that you felt upset and ridiculed by the nursing staff at the Geraldton Hospital Emergency Department.

I am very sorry that you experienced our service in this way. This is not reflective of our commitment to providing compassionate and high-quality, person-centred care and we would really like the opportunity to explore the concerns that you have raised.

So that we can do this, we would greatly appreciate it if you could contact Derek Fraser who is the Operations Manager Geraldton Hospital on 9956 2369 or at derek.fraser@health.wa.gov.au. Please also feel free to contact me, Tina Pendlebury, on 9956 8723 or at tina.pendlebury@health.wa.gov.au.

It is important that we get feedback about our service, so I appreciate that you took the time and effort to share your story. WACHS Midwest is sincere about listening to our patients' feedback and is committed to learning from your experience. We welcome your call and you can maintain your anonymity if you wish.

I hope you are feeling better.

Kind regards,

Tina Pendlebury

A/Coordinator Executive Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Tina Pendlebury, PEaCE Consultant, Patient Experience and Community Engagement, WACHS 3 years ago
Tina Pendlebury
PEaCE Consultant, Patient Experience and Community Engagement,
WACHS

Submitted on 6/08/2020 at 2:41 PM
Published on Care Opinion at 2:57 PM

picture of Tina Pendlebury

Dear fornaxyt78,

Thank you again for sharing your story with us.

I wanted to reach out and let you know that we really want to address the issues you have raised and have commenced investigating what occurred.

So that we can gain a more in-depth understanding of what happened, we would be very grateful if you could make contact with us. Please feel free to contact Derek Fraser who is the Operations Manager Geraldton Hospital on 9956 2369 or via email at derek.fraser@health.wa.gov.au. Alternatively, please contact me on 9956 8723 or at tina.pendlebury@health.wa.gov.au

We would welcome your call and you can remain anonymous if you wish.

I would like to assure you that WACHS Midwest takes all of the feedback we receive seriously. We would like the opportunity to improve and make changes where we need to, so that our patients and their families and carers receive the very best care each and every time.

We hope to hear from you soon.

Kind regards

Tina Pendlebury

A/Coordinator Executive Services

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k