"Caring for my parent"

About: Central Gippsland Health

(as a carer),

A few weeks ago my parent was advised they would be able to receive their long-awaited eye surgery. This excited the family greatly. But then COVID-19 happened. How are we to care for my parent who lives on their own in East Gippsland. They wouldn't be able to drive home and needed overnight care after the surgery, and family who could assist live a few hours away. Then they went into lockdown. Not wanting to cancel surgery we made a query to Central Gippsland Health for assistance. 

We then got in touch with Jo from Patient Services, who immediately started the enormous task of how best to help. With phone calls, multiple emails, resource reveiws and perseverance a plan was formed for myself to be able to travel to my parent to assist. Jo has gone above and beyond what we expected, even in these troubling times. Which eased our minds and made the process so easy. Thank you Jo for your attention to detail and fulfilling a promise. 

Responses

Response from Mandy Pusmucans, Director of Nursing, Sale, Central Gippsland Health 2 weeks ago
Mandy Pusmucans
Director of Nursing, Sale,
Central Gippsland Health
Submitted on 24/07/2020 at 17:16
Published on Care Opinion on 27/07/2020 at 08:43


picture of Mandy Pusmucans

Dear composerqf97,

Thank you for sharing your story.

It was a pleasure to read your feedback and it will be a joy to forward your comments to Jo, in acknowledgement of her efforts.

It is reassuring to learn that you and your family felt supported during this challenging time.

I trust that your parent is recovering well and thank you again for taking the time to provide us with your encouraging story.

Yours sincerely,

Mandy

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Response from Mauricio Yanez, Nurse Unit Manager, Theatre, Central Gippsland Health 2 weeks ago
Mauricio Yanez
Nurse Unit Manager, Theatre,
Central Gippsland Health
Submitted on 27/07/2020 at 15:00
Published on Care Opinion at 15:23


picture of Mauricio Yanez

Dear composerqf97,

My name is Mauricio and I am the Nurse Unit Manager of the Perioperative Suite.

Thank you for taking the time to share your story, it will be a pleasure to forward your comments to Jo.

We strive to ensure that our patient journey is as smooth as possible and I am pleased to learn that this was your experience.

Yours sincerely,

Mauricio

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