Late last year I was unfortunate and was injured at work. My department was quick to move and had me in the Emergency Department (ED) very quickly. On arrival to ED, I was triaged very professionally and very quickly.
I was seen by the registrar in ED and sadly, whilst our hospital doesn't deal with hand injuries, the registrar didn't contact the appropriate service, leaving me to make the calls on my own and arrange for myself to be seen by someone there.
Despite the bleeding coming from my injured hand and the adrenaline-induced shock of the incident, it seemed the ED nurse refused to give me a warm blanket after I'd asked for one stating that - whilst I was a trauma patient I wasn't a big enough trauma.
I was quite disappointed with the treatment from this nurse of whom also had a nursing student with them; as well as the Registrars lack of care in informing the appropriate services and completing the necessary paperwork and referrals to ensure I'd be seen by the necessary departments at the other hospital.
Staff attitude
Seeing the whole me
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