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"Treatment post caesarean"

About: King Edward Memorial Hospital / Maternity

(as the patient),

I delivered a baby in King Edward Memorial Hospital (KEMH). When I got an induction, the service was very nice. After that, I born baby with c-section, that service was very nice. But when I went to Maternity Ward 5 after c-section, I feel the midwives service was very bad.

Even I got c-section, they did not allow my husband to stay with me 8am to 8 pm. Even it's mention on google page of King Edward that partner can stay 8 am to 8 pm. I was really shocked that with c-section, I had to live alone in the hospital the whole day. I was really angry.

After that, one of the midwives said to me to change my baby’s nappy, even I was unable to stand properly. With c-section, I did everything by myself. My baby was crying and I rang the bell 2 times, nobody was come into my room to see my baby. Then I was standing, again and again, to feed my baby and for change nappy.

The day after I born baby, my stitches were open and bleeding was coming out. I believe it was a serious condition. That time I was changing my baby’s nappy. Then I rang the bell again. Then one midwife came. They rang the emergency button for the doctor. After about 15-20 minutes the doctor came and said to me don’t stand up, again and again, have a rest. If blood will come again then we need to do operate again.

The next day, another midwife was on duty. When they came into my room to give me the medicine I said to them, please change my baby’s nappy, then they said I don’t have time. I don’t want to share their name here. Even I told them my condition, then I change my baby’s nappy by myself. After 10-15 minutes, I was feeding my baby and again, blood came from the stitches. Then I rang the bell. The same midwife came and I believe they were shocked. Then they were saying me, sorry, again and again.

I was literally crying at that time because I was helpless. My baby was crying, it seemed there was nobody to help me. That time, was midday, then I asked midwife can I call to my husband as I'm not fine. They said no, he can come after 3. I was really upset. I was crying that it feels like I am in prison, it was a really bad experience, in my opinion. I got operate again, I believe because of midwives mistake. I feel I was in that condition because of them. My husband was also angry but we have not other option at that time.

I came here to Australia, where, in my opinion, the health department is on 1st level. Based on my experience, I feel I would not recommend this to my family and friends. I feel I experienced the worst because of one or two staff member. I heard about this hospital, that this hospital is on No.1 in WA but what I feel is 0.5/5.

Please do a special enquiry, please, please, don’t think it's just a comment. It's a person’s life. I give so much time to write this comment here because I don’t want to see someone else in this condition. Please, please, please improve your service and please contact me if you want. Thanks, again, I'm saying its 0.5/5... shameful, in my opinion.

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Responses

Response from Jodi Graham, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 3 years ago
Jodi Graham
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group
Submitted on 3/08/2020 at 9:11 AM
Published on Care Opinion at 9:11 AM


picture of Jodi Graham

Dear cepheusyz77,

I would like to congratulate you and your family on the birth of your new baby. I am pleased to hear of the care that was provided to you and your baby during your birthing experience with our service. I am incredibly sorry to read that this standard of care did not continue after your transfer to the maternity ward. The Women and Newborn Health Service (WNHS) strives to provide quality, patient-centred care and I am sorry that this was not the case on this occasion.

I would like to apologise for the distress that the current visiting hours restrictions at the King Edward Memorial Hospital (KEMH) has caused you. Babies are precious and we are doing everything we can to keep them safe during the COVID-19 pandemic, as well as taking all reasonable precautions to protect the safety of new mums and their families. Equally, I can understand that the current restrictions on visiting hours impact the amount of support that a new mother may have from her family members. These restrictions are constantly under review and we rely on feedback such as yours to ensure that we make the best decisions for our patients and the community.

All patients have the right to healthcare that is respectful, responsive, safe and effective. I am sorry that you and your baby did not receive the support and care that is expected of all KEMH staff members during your time in the maternity ward. I understand that you would like to be contacted to have this matter further investigated. I would ask that you contact the WNHS Consumer Liaison Service on (08) 6458 1444 so that we can rectify this situation.

I would like to again apologise to you and your family for your experience with our service.

I do hope that you are recovering well and enjoying your time with your new child.

Kind Regards,

Jodi Graham

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