About: St George Hospital / Outpatients Department St George Hospital Outpatients Department Kogarah 2217
Posted by St George Outpatient (as ),
Recently I rang St George Hospital Outpatient Dept in the afternoon and spoke to a staff member re the letter of appointment made for me by the department for Diabetes. I tried to explain to the staff member that I am already under the private care of my own endocrinologist and did not need hospital intervention for diabetes.
I am an outpatient for Haematology which is different, for a blood clot and comes under the role of Outpatients too but I am not seeking treatment from the hospital for diabetes. This staff member became quite impertinent and said they were going to hang up on me and they did.
When I brought this undignified treatment to the hospital's complaint department, the staff member wanted to apologise on the other staff member's behalf. I found that inadequate because I feel they were merely covering up for that staff member. I believe the apology should come from the staff member that hung up on me, or a letter of apology from the hospital's administration.
That is my complaint and wish to bring it to your attention.
Thank you and I feel very disappointed in St George Hospital.