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Care Opinion

Broken Baby Scales in ED

Posted By Baby Mum

"Broken Baby Scales in ED"

About: Kalgoorlie Health Campus / Emergency Department

(as a service user),

I attended Kalgoorlie ED recently with my very young baby. When we went in there the baby scale wasn't working so I had to do the 'me stand on with my baby and then stand without them thing'. A week later my baby had their checkup with the child health nurse and there was a 2kg kilo difference (they were weighed on 2 different scales to make sure).

The baby scales weren't working in ED when my baby was admitted there when they were only a few weeks old either and there was just over a kilo difference between the ward and ED scales.

My concern is that for an adult that is nothing but for a baby, that 2kg difference is quite significant- especially when administering medication!


I need to be clear that my concern is in no way with staff in ED that we have seen, they are absolutely amazing, thorough and caring. More concerned that a baby may get hurt, causing unneeded stress to child, parents and staff.

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Responses

Response from Peter Tredinnick, Executive Director, Regional Office, WACHS Goldfields 3 years ago
We are preparing to make a change
Peter Tredinnick
Executive Director, Regional Office,
WACHS Goldfields

Executive Director WACHS Goldfields

Submitted on 5/08/2020 at 4:28 PM
Published on Care Opinion on 6/08/2020 at 8:48 AM

picture of Peter Tredinnick

Dear Baby Mum,

Thank you for your feedback and for identifying an unacceptable situation. The concern you have raised is important to resolve quickly.

Our scales are checked and calibrated annually and haven’t been reported as not working, nonetheless, we will have them sent for examination and re-calibration immediately.

In light of this though, we are also checking that this may reflect an operator issue and the Nurse Manager Emergency will take your report to the ED team to try and identify if there are any learning needs behind this situation. Please be assured, we will fix this quickly.

Thank you for bringing this to our attention and I hope your baby’s well-being is improving.

Kind Regards,

Peter Tredinnick

A/Regional Director

WACHS Goldfields

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