We came to the radiology department at Fremantle hospital. I came along with my parent because of what happened last time at a different hospital. We have used our private insurance, thinking of helping the public hospital funding but I felt we did not get the expected service.
We attended an appointment with my parent and dropped them off at DMP. The nurses were insisting that there was an interpreter booked so I left. After 10 mins I had driven away from the hospital, I got a call from the staff and said that I had to go back and interpret for my parent. The nurses were very apologetic about the confusion.
It happened again and this time we were told I cannot interpret for my parent and had to wait for another hour for an interpreter. The fact that I was there waiting with them, all because they will not let me interpret.
The clerk at the reception, in my opinion, was quite rude to start with and did not understand how frustrated my parent is with fasting and drinking 1 litre of water. All the receptionist said is - my parent doesn’t need a full bladder anyway and I should have told them.
"Staff attitude and interpreting for my parent"
About: Fremantle Hospital and Health Service / Medical Imaging Fremantle Hospital and Health Service Medical Imaging Fremantle 6160
Posted by Disappointed service (as ),
Do you have a similar story to tell?
Tell your story & make a difference ››
Responses
See more responses from Neil Doverty