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Care Opinion

Care that I received

Posted By cubesh86

"Care that I received"

About: Busselton Health Campus / Allied Health Outpatient Service

(as a service user),

I was a patient at your hospital and I am very angry at the care I received. I had a major operation at a different hospital and then transferred to your hospital for rehab.

I had a brace put on my leg. I believe the brace was to be undone whilst I was sleeping or resting on the bed so I could bend my knee, then when I walked it was to be put back on with the brace unlocked so I could bend my knee. It seemed the physio thought they knew best and left the brace in a locked position for six weeks, 24/7.

Now, I believe the surgeon had sent the hospital two emails telling how they wanted the brace and I had to spend 6 weeks in agony because, in my opinion, nobody had the intelligence to read them.

Hoping for a reply telling me what sort of communication your staff have. I believe my surgeon is not very happy with what I had to go through and it has put me back in my recovery.

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Responses

Response from Rhiannon Hosking, A/Operations Manager Coastal Hospitals, WACHS - South West 3 years ago
Rhiannon Hosking
A/Operations Manager Coastal Hospitals,
WACHS - South West

Submitted on 20/08/2020 at 10:24 AM
Published on Care Opinion at 10:25 AM

picture of Rhiannon Hosking

Dear cubesh86,

Thank you for taking the time to provide us with feedback on your recent experience at Busselton Health Campus. Your rehabilitation should have been a time where we supported you to achieve the best outcomes possible following your surgery. I was very sorry to read that instead of lessening your discomfort, you instead experienced pain during your rehabilitation.

When people are admitted to our rehabilitation program, the usual handover process between the transferring hospital and Busselton Hospital is comprehensive and structured and should involve all relevant medical, nursing and allied health staff, including physiotherapy. This should occur both verbally and in writing and is supported by an evidence-based handover tool. This tool is like a ‘patient safety checklist’ and is meant to support high-quality patient care. Your story shows us that somewhere within this process there has been a breakdown in communication. I would very much like to discuss your situation in more detail in order to determine the background of your procedure and the clinicians involved. It is very important to us that all of our clinicians communicate effectively to ensure the best possible outcomes for our patients, and we need to make sure that our processes are working, so that the experience you shared with us does not happen again. We are planning to share your story with our staff as a reminder of the importance of the clinical handover process in providing safe and high quality healthcare and will be checking on staff training to ensure that relevant staff have completed the e-learning module in the use of our handover tool.

If you would like to make contact with me directly, so that I can further investigate your specific case, I would welcome your call. My name is Rhiannon Hosking and I am the A/Operations Manager at Busselton Hospital. My direct number is 0419490067.

Again, I am so sorry that you experienced pain during your rehabilitation and I hope that you are now on the road to recovery.

Rhiannon Hosking,

A/Operations Manager Coastal

Busselton Hospital

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