In my opinion, there is a particular staff member who is offensively impolite and seems to have no empathy or compassion for sick and terminally ill patients. When you ask them to leave your specialist a message in relation to your treatment, like asking for a script for nausea, they tell you to go visit your GP.
I feel their tone and bad attitude is completely unacceptable for any medical receptionist, especially if you are dealing with patients who are so ill from treatment and are already facing the prospect of death. I feel their reason of trying to relieve the specialist of pressure is an excuse and in my opinion, it's themselves because they can't be bothered.
No patient should be spoken to in such a manner and if they are so sick of their job then they need to move on, in my opinion. I feel this staff member doesn't have the skills to interact with terminally ill patients. Heaven forbid they get sick one day and (as I feel I have been) get treated like a piece of s***!
I feel the nurses in this department, however, are excellent and do such a wonderful job throughout their whole shift. Lovely ladies, unlike, in my opinion, 50% of the nurses I have had interactions within Private rehabilitation wards HO and LO. I believe the way they treat the elderly is appalling and they also need to gain some compassion and empathy.
I believe half of these nurses in HO and LO that I have dealt with need retraining.
I believe Joondalup Health Campus (JHC) needs to up its game and in my opinion, sort out some staff throughout your departments. It seems like all JHC cares about is their business stakeholders.
Can't speak highly enough of Dr Tiana from Geriatrics and nursing staff in Oncology. Wish we had more caring and empathetic angels like you in the hospital system at JHC.
"Staff attitude and treatment"
About: Joondalup Health Campus Joondalup Health Campus Joondalup 6027 Joondalup Health Campus / Rehabilitation Joondalup Health Campus Rehabilitation Joondalup 6027
Posted by charaxj47 (as ),
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Update posted by charaxj47 (a relative) 3 years ago
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