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Care Opinion

Pain Clinic the worst department

Posted By beidjd55

"Pain Clinic the worst department"

About: Sir Charles Gairdner Hospital / Pain Management Clinic

(as the patient),

I was expecting a phone call from the Pain Clinic some months ago but due to my work I was unable to take the call but I had another appointment at SCGH on the same day and I went to my appointment then to the Pain Clinic to explain.

They said they will get the doctor to call me when they can, sadly they didn’t return the phone call and as a result, I got referred back to my GP. 

I live with debilitating pain every day and I am unable to take the medication the Pain Clinic prescribed me with. 

I am fed up with this Pain Clinic.

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Responses

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 3 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 20/08/2020 at 6:28 PM
Published on Care Opinion on 21/08/2020 at 9:50 AM

picture of Janet Zagari

Dear beidjd55,

Thank you for taking the time to share your concerns regarding your recent experience of the Pain Management Clinic at Sir Charles Gairdner Hospital. I was very sorry to read that you did not receive a phone call from the doctor as anticipated and have been referred back to your GP for pain management.

I would encourage you to contact the SCGH Consumer Liaison Service on 64572867 to provide us with your contact details so that your concerns you have raised can be investigated more fully.

Thank you for taking the time to feedback on your experience of the service.

Kind regards,

Janet Zagari

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Update posted by beidjd55 (the patient)

Hello Janet

Thank you for your response. I made a complaint to Consumer Liaison and they told me the process and I still wasn’t happy.

Response from Janet Zagari, Executive Director, Sir Charles Gairdner Osborne Park Health Care Group 3 years ago
Janet Zagari
Executive Director,
Sir Charles Gairdner Osborne Park Health Care Group

Submitted on 31/08/2020 at 2:34 PM
Published on Care Opinion at 2:41 PM

picture of Janet Zagari

Dear beidjd55,

I am so very sorry that we were not able to meet your needs on this occasion. I would encourage you to contact your GP for review of your current medication and to discuss your pain management plan going forward.

I wish you all the very best in the future

Kind regards

Janet Zagari

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