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"A fantastic team"

About: Kalamunda Hospital / Palliative Care Service

(as a relative),

Our beautiful wife/sister/daughter/friend got to have the most beautiful and supportive journey from our world into the afterlife at Kalamunda hospital.

What an absolutely wonderful team of amazing individuals who go above and beyond in every aspect of their work to support patients and their families every day, just like us. What could be a dark and gloomy place, was happy and focused on celebrating life. The whole team was amazing, but reflecting back on our time at Kalamunda, we must acknowledge those who have had an impact on our lives forever, for the better. 

Dr Yamin, you are a kind, passionate and knowledgeable soul who worked with us to get the best for our loved one. We never felt spoken down too, or like a burden with you (which is different to our experiences at other hospitals) and we were so thankful for your care and support, all your patients, past and present, are lucky to have you on their team. 

To our physio, Courtney, what a remarkable young woman. So passionate, caring and supportive. Always going above and beyond, you will change the world with that beautiful smile and can-do attitude, we hope you are getting the acknowledgment you so clearly deserve. 

To all the nurses, we appreciate all that you do, from the every day “nursey” thing, to the extra things, the handholds, the reassurance, the advice and support. Special mentions to Andrew - your sense of humour and lively nature lit up the room whenever you were present, and Claire - head and heart strong, passionate and a true advocate for your patients.

And last but not least, Karen, the “Ward Clerk”. You are much, much more than just a ward clerk: a friend, a supporter, a lighthouse in the night, we could go to you for anything and everything and you would go above and beyond to always make sure it was taken care of. We hope what you do is not overlooked, as although not a “medical professional”, in our eyes you were as important as any other member of the team. 

Thank you again for the love and care that we and our loved one received. We had heard amazing things about Kalamunda Hospital, but words did not do it justice. Although you were all clearly under the pump and always run off your feet, nothing was ever a hassle. You took the time to address our needs and go above and beyond, always putting us first. We know we have missed out many members of the team, there are too many of you to mention, but you know who you are and we are truly thankful for everyone we came into contact with at Kalamunda. 

We will forever be thankful for the time spent with you.

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Responses

Response from Diane Barr, Executive Director, Armadale Kalamunda Group 3 years ago
Diane Barr
Executive Director,
Armadale Kalamunda Group
Submitted on 3/09/2020 at 12:21 PM
Published on Care Opinion at 12:34 PM


picture of Diane Barr

Dear ospreyqj64,

Firstly, please accept my sincere condolences to you and your family for the loss of your loved one.

Thank you for taking the time to write to us and share with us your family's experience. I would like to express my gratitude on behalf of the Health Service for your heartfelt words about the wonderful staff who were involved in the care of your loved one.

I am delighted to read your words of kindness and especially your recognition of the empathy and compassion shown to you during this very difficult time. We always appreciate the recognition of staff and how the personal touch to care can help and support patients and families.

Our staff at Kalamunda Hospital are committed to supporting patients and their families through their palliative care journey. I have shared your experience and gratitude for the highly compassionate care your loved one and family received with all the staff involved.

Once again, thank you for helping us appreciate how kindness and empathy are the greatest gifts we can share with all our patients and their families.

My sincere best wishes to you and your loved ones.

Kind regards,

Di Barr

Executive Director

Armadale Kalamunda Group

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