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Caring staff and quality service

Posted By polarisxh68

"Caring staff and quality service"

About: School Dental Service - South

(as a parent/guardian),


I brought my young child to the Dental Therapy Centre for the first time for a check-up. In the following sessions, the dentist, Dr Gino, explained every procedure to my child and I before commencing the treatment and this reduced the anxiety and reassured us greatly. The staff was kind and caring.

In addition, there was also great teamwork displayed between Dr Gino and the dental assistant, allowing procedures to go smoothly. I also observe very precise work and strict hygiene practices in the clinic. Cleaning of surfaces regularly and sanitising hands often. My child really appreciates the gifts and stickers after each treatment and I am happy to say that in my opinion, there will no longer be any fear or anxieties prior to future dental check-ups. 

Staff attitude

Staff attitude


Staff skills

Staff skills

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Responses

Response from Roslyn Elmes, Executive Director, Mental Health, Public Health & Dental Services, North Metropolitan Health Service 3 years ago
Roslyn Elmes
Executive Director, Mental Health, Public Health & Dental Services,
North Metropolitan Health Service

Submitted on 10/09/2020 at 5:58 PM
Published on Care Opinion on 11/09/2020 at 8:46 AM

Dear polarisxh68,

Thank you for taking the time to share your child’s positive experience following a visit to one of our Dental Therapy Centres.

I was very pleased to hear the staff who treated your child were caring, friendly and kind. It’s great to see the teamwork and the dedication of the dental staff acknowledged. The staff do make the extra effort to ensure young children feel safe and don’t get anxious when visiting for a dental check-up.

I will share your appreciation with the school dental service staff and I know they will be pleased to hear they contributed to such a positive experience for you and your child.

Regards

Roslyn Elmes

Executive Director

Mental Health, Public Health & Dental Services

North Metropolitan Health Service

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