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Lack of investigation into my health concerns

Posted By charatn35

"Lack of investigation into my health concerns"

About: The Townsville Hospital / Women's Clinic

(as the patient),

Went to appointment as referred by GP for pelvic pain, now severe enough that I cannot stand for long. I have a long history of UTI's plus blood in urine with no infection. I have now become incontinent which has started a few months ago. Was interviewed by a nurse who told me to try an acid free diet for 3 months as I might have cystitis. I have had no internal examination and feel like I have a tennis ball in my pelvic area which is radiating though my lower back on the left hand side.

I am at a loss as to why I am not having any type of investigation as I often have blood in my urine but tests come back as negative for infection. I will not be seen for another 3 months. I am not happy being left in considerable pain which is affecting my quality of life and I thought the nurse's response was very generic i.e., one size fits all.

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Responses

Response from Care Opinion Australia 4 years ago
Care Opinion Australia

Submitted on 10/09/2020 at 10:51 AM
Published on Care Opinion Australia at 10:52 AM

This response has been published by Care Opinion, on behalf of The Townsville Hospital:

Dear charatn35,

Thank you for taking the time to provide feedback regarding your recent treatment at our health service, we are very sorry to hear that you have had a negative experience.

So that we can assist you further and follow up the matters you have raised, we invite you to contact the Patient Feedback Service at the Townsville University Hospital directly on (07) 4433 1074 or via email at THHS-Feedback@health.qld.gov.au.

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Update posted by charatn35 (the patient)

I love this standard response. In my opinion, the complaints service is laughable as I know numerous people that have tried and I believe got fobbed off by them every single time.

Response from Care Opinion Australia 4 years ago
Care Opinion Australia

Submitted on 16/09/2020 at 11:21 AM
Published on Care Opinion Australia at 11:23 AM

This response has been published by Care Opinion, on behalf of Townsville Hospital:

Dear charatn35,

Thank you for your reply. I can certainly appreciate that you are frustrated regarding the outcome of your clinic appointment and am sorry that your treatment has left you feeling this way.

Please be assured that any feedback you provide to the Townsville University Hospital will be appropriately reviewed and that you will receive a response addressing the matters you have raised. Staff in the Patient Feedback Service can also discuss how to escalate your concerns if you are not satisfied with the response you receive. I would once again encourage you to contact us directly on the details above so that we may endeavour to assist you in any way that we can.

Kind regards,

Brendan

Patient Feedback Service, Townsville Hospital

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