"Service and kindness to my young child on the Spectrum"

About: Fiona Stanley Hospital / Emergency Department Fiona Stanley Hospital / Imaging Services

(as a parent/guardian),

I had amazing service at Fiona Stanley Hospital and wanted to share it.

My young child who is on the Spectrum broke their arm recently and we presented to the children’s ED.

We were seen by a nurse within 2 mins then seen by the clerk immediately after.

To care for my child, who wasn’t coping very well being moved and being in hospital due to their sensory issues, they put us in a darker private room.

We sat together on the bed for their whole treatment. Pain relief and their X-Ray happened quickly flowed by confirmation of a fracture and then a cast was put on.

We were in and out in 2hours and I was so happy with the service and kindness especially as my child can find these things extra tricky.

Thank you to everyone!

Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service 2 weeks ago
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 09/09/2020 at 13:30
Published on Care Opinion at 13:57


picture of Neil Doverty

Dear capellarb88

Thank you so much for taking the time to provide information about your child’s experience in our Emergency Department. Being the busiest Emergency Department in the state, it is nice to occasionally have reaffirmed what we believe; that our staff are kind, caring and compassionate and really do put everything they have into ensuring our patients have the best experience possible.

I have shared your feedback with the teams involved, and passed on my personal thanks as well as your gratitude.

I hope that your child recovers well from their broken arm – a stressful situation for all of us as parents!

Take care and regards,

Neil Doverty.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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