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Patient confidentiality

Posted By yankeejj88

"Patient confidentiality"

About: PathWest King Edward Memorial Hospital Collection Centre

(as a service user),

I have received my blood test results and those of a stranger. I now know this person’s full name, address, DOB, hospital number, GP and blood results. 

When I rang to inform PathWest, I received an apology and was asked to shred the documents that were not relating to me. 

I believe this matter should be taken higher as it is a complete breach of patient confidentiality and privacy. I would be mortified if my details had been sent to someone else. I also believe that in the spirit of full disclosure and accountability, the other person should be contacted and informed of PathWest’s error. 

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Responses

Response from Tracy Dixon, A/General Manager, QEII Network, PathWest Laboratory Medicine WA 3 years ago
Tracy Dixon
A/General Manager, QEII Network,
PathWest Laboratory Medicine WA

Responsible for oversight of laboratories at QEII, KEMH and PCH as well as the collection centres, transport and processing of pathology samples

Submitted on 30/09/2020 at 11:09 AM
Published on Care Opinion at 11:10 AM

picture of Tracy Dixon

Dear yankeejj88,

Thank you for providing us with this feedback. PathWest takes patient confidentiality extremely seriously and I am very concerned about this incident. In order for us to fully investigate this matter, and find out where our processes fell down, could you please contact me at your earliest convenience?

Kind regards,

Tracy Dixon

A/General Manager – PreAnalytical Services

PathWest Laboratory Medicine WA

Ph: 08 6457 3169 Mob: 0401959068

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