"Rehab stay"

About: Northam Health Service / Acute Medical Services

(as the patient),

I was admitted into the rehab ward after having a bilateral total knee replacement and I would like to say my room was lovely with a soft bed with a warm-looking, inviting bedcovers and a large window with garden view. I could go on.

Let’s say it was like having a hotel room. The only thing that gave it away as being Hospital were the call bells 'n buttons and floor not having carpet lol :-) but it was the staff. The nurses were professional and kind and friendly, so were the ladies 'n gents who brought around my teas' n coffees :-) always a smile and kind word. And the kitchen staff get a big gold star from me as I’m a picky eater lol - ask my mum 'n spouse :-) but the food was lovely always. When I did have a time when I didn’t like the sound of what was on the menu, they were happy to give me what I wanted instead.

So I spent 10 lovely days learning to get my legs working and had a lovely time at it and was made to feel like I was important and the work I was doing to keep up my rehab between sessions was always praised. 

Hats off to all the staff from the lovely desk lady to every single person at Northam Hospital :-) I have to say my rehab was also like a holiday. 

Responses

Response from Trenton Greive, Operations Manager Western Wheatbelt, WA Country Health Service - Wheatbelt 3 weeks ago
Trenton Greive
Operations Manager Western Wheatbelt,
WA Country Health Service - Wheatbelt
Submitted on 06/10/2020 at 17:12
Published on Care Opinion at 17:13


picture of Trenton Greive

Dear attendantnr65,

Thank you for your wonderful feedback. It was really a pleasure to hear that at all points of contact with the hospital’s service and staff you received a great experience.

The Sub Acute Care Rehabilitation service is relatively new to Northam Hospital. Our staff have worked hard to ensure the service is set up to provide the best of care to our patients. I will take much pride in sharing your feedback with all staff involved in your care.

Best wishes with your continued recovery.

Trenton Greive

Operations Manager, Western Wheatbelt

  • attendantnr65 thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too

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