"ED visit for pelvic pain"

About: Fiona Stanley Hospital / Emergency Department

(as a service user),

After experiencing severe pelvic pains for over a month and having CT scan results, which showed no spine injury, I went to Fiona Stanley Emergency Department (ED) to seek help. I was seen by at least 5 different staffs, who I clearly explained the symptoms every time I was asked.

After long discussions and me insisting that it is a neurological pain, they referred me to the MRI, which also showed no spine injury. After that, the doctor in charge told me that I am very lucky to have the MRI done and said that I am healthy and can go home now. I would like to point out that my symptoms got even worse after a sleepless night in the hospital. Unfortunately, they just gave me a prescription for painkillers without diagnosing me and showed me the EXIT.

Now it has been 3 months since I am in pain. I cannot sit and consequently I am unable to drive, which makes me a disabled person, who cannot work and even go shopping. Formally, I am still not diagnosed. The only person who explained to me what my problem is was the chiropractor. After listening to my explanations for a few minutes and doing a simple X-Ray, the chiropractor identified that it is pudendal nerve entrapment. Unfortunately, they can only help with manual therapy, which is not enough in my case. How can I get help from the public health system, Fiona Stanley ED in particular? I feel I need to print out the pudendal nerve entrapment symptoms from the Internet and show them in order to get treatment.

Responses

Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service last week
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 15/10/2020 at 10:58
Published on Care Opinion at 11:00


picture of Neil Doverty

Dear couragepe77,

Thank you for taking the time to share your story about your recent experience at Fiona Stanley Hospital.

Firstly, I wish to apologise on behalf of the hospital that your experience in our Emergency Department (ED) did not meet your expectations.

EDs are designed for people who have an urgent acute illness, injury or trauma requiring urgent (emergency) intervention. For this reason, the ED will never be able to provide ongoing medical treatment and management of care. For any medical treatment within the public health system, a referral must be obtained from your GP to ensure that you are seen by the most appropriate health professional.

In your situation, experiencing pain over a period of time, your GP should be your first point of call, who can assess and advise on your individual situation. If you need to be assessed during the evening or on a weekend, Health Direct have registered nurses available 24 hours a day 7 days a week via phone (1800 022 222) or you could attend an after-hours GP clinic or an Urgent Care Clinic to seek advice and care.

Fiona Stanley Hospital endeavours to provide the best care possible and to be able to do better, we would like to investigate the issues you have raised and encourage you to contact the Fiona Stanley Hospital Patient and Family Liaison Service on 6152 4013 or by email FSHFeedback@health.wa.gov.au. By providing your personal details to the Patient and Family Liaison Service, we will be able to fully investigate your case and be able to provide you with a more detailed response.

Kind regards,

Neil Doverty

Group Executive Director, FSFHG

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Neil Doverty, Executive Director, Fiona Stanley Fremantle Hospitals Group, South Metropolitan Health Service last week
Neil Doverty
Executive Director, Fiona Stanley Fremantle Hospitals Group,
South Metropolitan Health Service
Submitted on 15/10/2020 at 17:14
Published on Care Opinion at 17:19


picture of Neil Doverty

Dear couragepe77,

Following the publication of my above response to you, one of our Nurse Practitioners in our Emergency Department advised me of a self-help group for people who suffer with pudendal nerve injury called “GAIN”, located at King Edward Memorial Hospital. You can find further information and contact details here: https://www.gain.org.au/get-involved/support-meetings/

I hope that the above can be of assistance to you.

Take care and kind regards,

Neil Doverty

Group Executive Director, Fiona Stanley Fremantle Hospitals Group.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

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