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"Eating disorder support"

About: Child & Youth Mental Health Service (CYMHS)

(as a service user),

My experience with Child & Youth Mental Health Service (CYMHS) following inpatient treatment at Box Hill for an eating disorder has been truly eye-opening. The stated aim of the team is to support family-based treatment, coordinate services and provide support for re-introduction to normal life in a client-focused service. Instead, in my opinion, it has been destructive, passive-aggressive, blaming, ill-informed, secretive and unwilling or unable to provide any actual support.

I feel there has been no coordination of services, but there have been constant reminders that they are the experts holding the 'gold standard' key. I believe practices and advice are counter to current eating disorder and mental health research.

In my opinion, they require that we turn up so that they can assess against unstated objectives but are unwilling to provide information on what this is, increasing the experience of being an object rather than a client.

Eating disorders are escalating in Melbourne right now, no doubt increasing workload, but, in my opinion, that is no excuse for the behaviour and lack of understanding I feel we are seeing and the enormous risk to patients that I believe it creates.

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Responses

Response from David Plunkett, Chief Executive, Eastern Health 3 years ago
David Plunkett
Chief Executive,
Eastern Health
Submitted on 9/10/2020 at 12:21 PM
Published on Care Opinion at 12:22 PM


picture of David Plunkett

Dear peltie78,

Thank you so much for taking the time to share these comments regarding your experience with the Eastern Child & Youth Mental Health Service. This has no doubt been a very challenging time for you both as an inpatient and now continuing your treatment and recovery at home. I am sorry your experience has not been a positive one and has not been as per our stated aims.

In order to follow up your particular circumstances, I would like to invite you to contact one of our Patient Relations Advisors in the Eastern Health Centre for Patient Experience either by calling 1800 EASTERN or by emailing feedback@easternhealth.org.au.

If you choose to call please be aware that it is possible that the Patient Relations Advisors may be on another call at the time you ring and if so you will be invited to leave a message so they can return your call.

I hope we hear from you soon.

Best wishes

David

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